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Customer Service Ambassador

2 months ago

Canton, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will play a vital role in delivering exceptional service to our customers, ensuring their financial needs are met, and providing a positive experience that drives loyalty and retention.

Key Responsibilities
  • Customer Service Delivery: Provide top-notch service to customers, responding to their inquiries, resolving issues, and offering personalized solutions to meet their financial needs.
  • Account Management: Manage customer accounts, ensuring accurate data entry, and compliance with company policies and regulations.
  • Business Development: Identify opportunities to drive new business, enhance brand loyalty, and increase revenue through strategic partnerships and referrals.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders, ensuring effective communication and collaboration.
  • Process Improvement: Continuously evaluate and improve processes to enhance customer satisfaction, efficiency, and productivity.
Requirements
  • Education: High School Diploma or equivalent
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues
  • Professionalism: Professional demeanor, with a strong commitment to customer service and teamwork
  • Technical Skills: Ability to work with various systems and software, with a willingness to learn and adapt to new technologies
  • Age Requirement: At least 18 years of age (19 in Alabama)
  • Criminal Background Check: Pass a criminal background check
Preferred Qualifications
  • Customer Service Experience: Previous experience in customer-facing roles, with a focus on delivering exceptional service and resolving customer complaints
  • Financial Services Background: Background in retail, financial services, or banking, with a strong understanding of financial products and services
Why Work with Us
  • Comprehensive Training: Access to comprehensive training and development programs, designed to enhance your skills and knowledge
  • Competitive Benefits: Competitive benefits package, including health, wellness, and retirement options
  • Diverse Workplace Culture: Diverse, inclusive workplace culture, with a strong commitment to equal opportunities and community involvement