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Customer Service Representative

1 month ago

Peekskill, New York, United States Public Storage Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our storage facilities.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assess customer storage needs, make suggestions, and sell packing and moving supplies.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits as part of the daily business.
  • Help keep customers current with payments and make reminder and collection calls when required.
Physical Requirements:
  • Ability to transport, lift, and move items weighing up to 35 pounds.
  • Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
  • Perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal.
Qualifications:
  • Successful candidates come from a variety of customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies.
  • Valid driver's license and ability to utilize own vehicle to travel between different work locations and/or conduct other work-related business.
About Us:

Public Storage is the self-storage industry leader, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.