Customer Service Representative

2 weeks ago


Peekskill, New York, United States Allstate - Marylin Berisiartua Full time
Job Title: Customer Service Representative

Job Description:

At Allstate - Marylin Berisiartua, we are seeking a dedicated Customer Service Representative to join our team in Peekskill, New York.

Key Responsibilities:

* Greet customers warmly and ascertain problem or reason for calling
* Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
* Maintain customer records by updating account information
* Prepare product or service reports by collecting and analyzing customer information
* Work in close coordination with sales and technical teams to meet customer needs and resolve any issues

Requirements:

* Proven experience in a customer service role, ideally within the insurance sector
* Excellent verbal and written communication skills
* Must be Bilingual
* Strong dedication to providing exceptional customer service and exceeding client expectations
* Ability to effectively address and resolve customer inquiries and issues
* Strong organizational and time management abilities
* Proficiency in using CRM systems and other relevant software

Benefits:

* Annual Base Salary Based on Experience
* Paid Time Off (PTO)
* Paid Holidays
* Paid Sick Leave

Why Allstate - Marylin Berisiartua?

We are a welcoming and customer-focused agency located in the vibrant community of Peekskill, New York. Our office is a dynamic environment where positive attitudes and exceptional service drive our success. If you thrive on making a difference and enjoy collaborating within a supportive and engaging team, we encourage you to apply for this exciting opportunity.

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