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Customer Service Representative

2 months ago

New York, New York, United States Atlantic Auto Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Atlantic Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Answer all incoming calls and schedule appointments
  • Respond to internet inquiries and facilitate appointments
  • Make follow-up calls to customers to ensure satisfaction
  • Remind customers of lease termination or equity positions
  • Maintain accurate sales documentation
  • Stay up-to-date on all vehicles, accessories, financing options, and promotions
  • Attend staff meetings, trainings, and educational classes
  • Help customers with vehicle selection and promote model options and features

Requirements

  • Clear, articulate, and pleasant speaking voice
  • Genuine people person with excellent customer service skills
  • Customer service and/or telephone contact experience
  • Dependable and able to report to work on time
  • Strong organizational skills and ability to multitask
  • Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Excellent attendance record and commitment to being on time

Benefits

  • Competitive pay plans
  • 401(k) program
  • Medical, dental, and vision insurance
  • Sick leave and paid time off
  • Employee discount purchase program
  • Employee assistance programs

About Us

The Atlantic Auto Group is a leading automotive retailer with 16 locations on Long Island. We offer a comprehensive benefits package, competitive pay, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.