Trampoline Park Ground Operations Associate
2 weeks ago
Fly Trampoline Park
Become an integral part of the Fly Trampoline Park experience, ensuring our guests enjoy a safe and thrilling adventure. We are currently seeking Ground Crew Specialists for our Wasilla location.
Position Overview
The Ground Crew Specialist collaborates with fellow team members to oversee the secure operation of the jump courts and various park attractions while delivering friendly and attentive service to create an outstanding entertainment experience for our visitors. The demeanor of a Ground Crew Specialist significantly influences the overall perception of Fly Trampoline Park. Your primary responsibilities include ensuring adherence to company policies and maintaining the jump areas and attractions to guarantee a safe and enjoyable experience for all guests.
Key Responsibilities
- Welcome and assist guests entering the jump courts
- Provide explanations of jump areas and regulations for each station
- Verify that all jumpers possess a valid jump ticket, appropriate footwear, and no loose jewelry
- Monitor and clear the courts of jumpers with expired wristbands
- Manage the courts or surrounding areas in the event of an injury
- Ensure that all safety equipment, including pads, nets, and springs, are properly installed and functioning
- Enforce rules among jumpers
- Oversee the tracking system
- Notify jumpers of their remaining time
- Remove expired wristbands
- Assist guests with inquiries
- Maintain cleanliness in jump areas
- Regularly fluff the foam pit as necessary
- Monitor, clean, organize, and restock facility areas as needed
- Address guest concerns and escalate to a supervisor or manager when necessary
- Report equipment issues to the manager on duty
- Keep a fully stocked first aid backpack and communicate any needs to the manager
- Attend to any injured guests within your designated area
- Complete incident reports for any injuries or other occurrences
- Inform the manager on duty of all injuries
- Carry out opening and closing responsibilities
- Perform all tasks, whether routine or specifically requested, in a courteous and friendly manner
- Promptly relay customer feedback or concerns to the Manager on Duty
- Quickly inform the Manager on Duty of any compliance issues or inappropriate behavior
- Other responsibilities as assigned by management or required by the business
Qualifications and Skills
- Team-oriented mindset
- Ability to comprehend all aspects of the employee handbook and park regulations, acting in accordance with established policies
- Clear communication skills with both managers and guests
- Physical capability to reach, bend, stoop, and frequently lift up to 40 pounds
- Ability to stand for extended periods (up to 10 hours)
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