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Rental Equipment Specialist

2 months ago

Fall River Mills, California, United States Hills Machinery Company Full time
About the Role

We are seeking a highly skilled Rental Representative to join our team at Hills Machinery Company. As a key member of our outside sales team, you will be responsible for handling transactions with customers over the phone and in person, ensuring customer satisfaction and maximizing machine utilization within our designated trade area.

Key Responsibilities
  • Build strong relationships with customers, focusing on long-term mutual growth and being a dependable partner.
  • Rent equipment or arrange for provision of service to customers, ensuring seamless transactions and excellent customer service.
  • Perform daily, weekly, and monthly checks to ensure equipment is in good working condition and customer needs are met.
  • Prepare rental forms and contracts, obtaining customer signatures and other required information.
  • Maintain accurate records of customer contracts, rental fees, and other relevant information.
  • Compute charges based on rental or service rates, ensuring accuracy and transparency.
  • Explain rental fees and provide information about rented items, including basic operation and description.
  • Collect deposits or payments, or record credit charges, maintaining a daily and monthly charge file.
  • Answer telephone calls and receive orders by phone, maintaining required phone logs.
  • Recommend items to customers that meet their needs, discussing customer requirements and suggesting suitable equipment.
  • Promote add-on rental equipment for relevant applications, acting as a resource of information for customers.
  • Ask questions about delivery conditions, notify customers of any delivery delays, and ensure timely delivery of equipment.
  • Achieve rental operational goals, including Hills Machinery Company, invoice accuracy, and assigned training benchmarks.
  • Reserve items for requested times, maintain a rental reservation list, and update/call overdue lists daily.
  • Resolve customer problems and invoicing issues, providing excellent customer service and support.
  • Stay up-to-date on knowledge of competitive pricing and trends, ensuring Hills Machinery Company remains competitive in the market.
  • Adhere to all company policies, procedures, rules, and regulations, as well as government safety requirements and other regulations.
Requirements
  • High school diploma required; college degree preferred.
  • 5 years of previous rental experience preferred, with demonstrated knowledge and relevant work experience considered.
  • Positive, solutions-oriented mindset, strong time management and organizational skills, and excellent verbal/written and interpersonal communication skills.
  • Ability to work with all levels of employees, management, and customers in a positive, professional, and effective manner.
  • Knowledge of equipment, basic mechanics, and the local market preferred.
  • Proficiency with Microsoft Office and ability to use in-house computer systems with training.
  • Must understand and effectively communicate equipment applications and key performance specifications.
  • Strong creativity and problem-solving skills, with a strong understanding of usage and application of all rental equipment and services offered.
  • Must recognize the difference between similar products and the advantages/disadvantages of applications.
  • Must have working knowledge of construction phases to properly advise on applications.
  • Must possess sales and customer relation skills, with strong oral and written communication skills essential to the success of this position.
  • High energy, excellent self-motivation, and work ethic, with an unwavering commitment to service excellence.
Working Conditions
  • The physical environment requires the employee to work primarily outside sales in heat/cold, wet/humid, and dry/arid conditions.
  • Position requires employee to be physically present on job site.
  • Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, and writing to complete job responsibilities.
  • Use of computer and other forms of technology to complete job responsibilities.