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Patient Services Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Texas Oncology. As a key member of our staff, you will be responsible for providing exceptional patient care and administrative support to our patients and clinical staff.
Key Responsibilities- Greets patients and visitors in a prompt, courteous, and professional manner.
- Registers and schedules appointments for patients in an efficient and timely manner.
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
- Provides and explains paperwork for patients to complete prior to examination.
- Collects, proofs for completeness, and files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipt.
- Checks patients out after examination.
- Schedules returning appointments in accordance with physician and/or office guidelines.
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of the cancellation and makes note in patient chart.
- High school diploma or equivalent required.
- Some receptionist or office experience preferred.
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
- At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
- Knowledge of this practice's personnel, daily routines, and scheduling a plus.
- At least 5 years front medical office receptionist experience with insurance forms and scheduling software required for Level Sr.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.
