IT Product Manager

1 month ago

New York, New York, United States City of New York Full time
Job Description

The City of New York's Department of Health and Mental Hygiene is seeking a highly skilled IT Product Manager to join its award-winning technology team. As a key member of the team, you will be responsible for managing the development and implementation of innovative technology solutions to promote and protect the health of all New Yorkers.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively with cross-functional teams. You will be responsible for obtaining expert-level knowledge of existing applications, becoming a subject matter expert on business and technical operations, and collaborating with vendors and consultants to ensure successful project outcomes.

Key Responsibilities:

  • Obtain expert-level knowledge of existing applications, including system architecture, database schema, and integration points.
  • Become a subject matter expert on business and technical operations of applications, including understanding technical aspects and operation of components that make up systems within the CHPDS ecosystem.
  • Work with DOHMH staff to properly capture issues and assist with resolution, ensuring proper follow-up occurs and that all issues are resolved within an estimated timeframe.
  • Collaborate and work with a matrix-based team of staff, including CHPDS staff, development team, DBAs, network and security teams, vendors, and consultants.
  • Set up just-in-time training for new users.
  • Ensure needed updates and enhancements are captured and communicated to project management.
  • Investigate, prioritize, and follow-up on application bug fixes and issues.
  • Maintain user access control.
  • Assist with system deployments, upgrades, QA, and post-production support.
  • Assist in application usage and other administrative actions within the application.
  • Troubleshoot issues and manage production support.

Preferred Skills:

  • Baccalaureate degree from an accredited college in computer science or related field.
  • 3+ years overall experience with supporting IT applications.
  • Experience with XML messages and XML framework and HL7 messages.
  • Strong technical and development background.
  • Ability to troubleshoot issues in a multitier software applications environment.
  • Ability to communicate problems and solutions to the user.
  • Effective at communicating technical concepts to non-technical users.
  • Ability to resolve issues in a timely manner.
  • Ability to prioritize issues based on business and operational needs.
  • Familiarity with cloud-based applications.
  • Proficient in writing SQL queries using Microsoft SQL Server.
  • Understanding of full Software Development Life Cycle (SDLC).
  • Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.

Why Work for Us:

The City of New York offers a comprehensive benefits package, including a premium-free health insurance plan, a public sector defined benefit pension plan, and a tax-deferred savings program. Additionally, employees may be eligible for federal/state loan forgiveness and repayment assistance programs. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

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