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Business Systems Analyst

2 months ago

Pierre, South Dakota, United States CAI Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at CAI. As a key member of our organization, you will be responsible for evaluating client needs and business processes, translating and documenting requirements effectively.

Key Responsibilities
  • Evaluate client needs and business processes to identify areas for improvement.
  • Translate and document requirements to ensure clear communication with stakeholders.
  • Communicate solutions and requirements to both customers and technical teams.
  • Facilitate decision-making processes and gain consensus for sign-off.
  • Present and demo solutions to clients with excellent presentation skills.
  • Support existing Microsoft web-based systems and learn new software quickly.
  • Triage tickets escalated by the Level 1 team and coordinate with developers on solutions.
  • Work directly with customers to elicit requirements, configure, and test solutions to ensure quality.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Experience with enterprise software implementation projects; Microsoft web applications experience preferred.
  • Skilled in analyzing and documenting business processes, user stories, and requirements.
  • Demonstrated ability to clarify business processes that may not be well understood by customers.
  • Ability to translate business requirements into technical specifications for implementation or development.
  • Strong communication skills with excellent verbal and written English.
  • Ability to thrive in a fast-paced environment and work calmly under pressure.
Preferred Qualifications
  • Knowledge/expertise in SoapUI or similar tools.
  • Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus.
  • Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager.
Equal Employment Opportunity Policy Statement

CAI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.