Assistant Service Operations Manager

3 weeks ago

Bellevue, Washington, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.

Job Summary

The Assistant Service Operations Manager is a key role within our Service Operations team, responsible for ensuring seamless customer experiences and efficient operations. This position requires a highly motivated and organized individual with a strong background in service processes, excellent communication skills, and a customer-centric approach.

Responsibilities
  • Partner with the Service Operations Manager to drive performance standards and customer satisfaction
  • Manage budget expectations and cost centers, ensuring optimal resource allocation
  • Lead and manage local operations with a hands-on approach, fostering a culture of servant leadership
  • Oversee high-value inventory reconciliation and collaborate with cross-functional teams
  • Prioritize, plan, and coordinate logistics and meetings with internal and external stakeholders
  • Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
  • Fulfill Service Operations Manager duties in their absence
  • Develop and maintain a Rivian culture that promotes inclusivity and high team morale
  • Ensure adherence to high standards of safety, cleanliness, and organization
Qualifications
  • 6+ years of related work experience in automotive, OEM, Tier 1, or related technical fields
  • Bachelor's degree or equivalent work experience
  • Ability to drive scalability in a complex organization
  • Effective management of onsite and remote service teams
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and interpersonal skills
  • Outstanding planning and organizational skills with a focus on operational excellence
  • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office)
  • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
  • Proven ability to handle multiple priorities, organize workload, and meet deadlines
  • Knowledge of automotive equipment and servicing methods
  • Automotive technical and repair knowledge skills preferred
  • Able and flexible to travel as needed
  • Experience working in start-up environments preferred
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environments
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
  • Must possess a valid driver's license and clean driving record
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Required to communicate using telephone and/or email
  • Minimum age of 21
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Ability to stand/sit for 8-12 hours per day
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Benefits

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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