Digital Adoption Platform Consultant

1 week ago

Austin, Texas, United States WalkMe Full time
About the Position

WalkMe is seeking a highly skilled Professional Services Consultant to join our team. As a key member of our implementation team, you will be responsible for designing and building solutions that enhance the user experience across multiple websites and platforms.

Key Responsibilities
  • Design, build, and implement interactive experiences for our customers to drive business impact.
  • Work closely with customer application owners to understand their business objectives, pain points, and end-user needs.
  • Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
  • Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement.
  • Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Requirements
  • Strong understanding of user behavior and how to improve user engagement through WalkMe.
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives.
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences, and backgrounds to the DAP category.
  • We offer flexible work arrangements, a supportive culture, and opportunities for career development.
  • We provide comprehensive health care coverage, a 401(k) program, and a vacation policy to encourage a healthy work-life balance.

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