Fitness Industry Support Professional
3 weeks ago
Planet Fitness - PF Baseline Fitness is a dynamic and growing fitness community dedicated to helping people achieve their health and wellness goals.
Job Summary:The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities:- Deliver exceptional customer service to members, prospective members, and guests.
- Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
- Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening and problem-solving skills.
- Diplomacy in all interactions, using appropriate behavior and language.
- Must be 18 years of age or older.
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Occasional lifting up to 50 pounds.
- Exposure to toxic chemicals may occur.
Estimated Salary: $35,000 - $45,000 per year. The company offers an Employee Recognition Program, Advancement Opportunities, and a Sign-on Bonus of $500 after 60 days of employment.
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