Fitness Team Member

7 days ago


Minnetonka, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time
Job Title: Fitness Team Member

About Us: At Planet Fitness - PF Baseline Fitness, we strive to provide a welcoming environment for our members to achieve their fitness goals. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our guests.

Job Summary: We are seeking an experienced Customer Service Representative to join our team as a Fitness Team Member. This individual will be responsible for greeting members, prospective members, and guests, providing exceptional customer service, handling front desk activities, and facilitating updates to member accounts.

Key Responsibilities:
  • Greet members, prospective members, and guests with a smile and provide exceptional customer service.
  • Handle all front desk related activities including answering phones, checking members into the system, new member sign-ups, and tours.
  • Facilitate needed updates to members' accounts.
  • Respond to member questions and concerns in a timely and professional manner.

Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
  • Strong listener with the ability to empathize and problem solve.

Benefits:
  • Dental insurance.
  • Health insurance.
  • Opportunity for advancement.
  • Vision insurance.

Estimated Salary: $35,000 - $45,000 per year.

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