Hospitality Operations Manager

1 day ago


Glendale, Arizona, United States Topgolf Full time
Job Summary

We are seeking a highly skilled Hospitality Manager to lead our team and deliver exceptional guest experiences at Topgolf. As a key member of our operations team, you will be responsible for managing a team of hospitality staff, developing operational strategies, and ensuring seamless service delivery.

Key Responsibilities
  • Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
  • Develop and implement operational strategies to enhance the guest experience and overall service quality.
  • Monitor and maintain appropriate inventory levels for supplies and equipment.
  • Collaborate with other departments to coordinate events, promotions, and special activities.
  • Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
  • Implement and enforce company policies and procedures to uphold service standards.
  • Manage budgets and financial aspects related to hospitality operations.
  • Stay current with industry trends and best practices to continuously improve service offerings.
  • Efficient scheduling of staff based on venue needs.
Requirements
  • Prior experience in hospitality management or a related role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and adapt to changing demands.
  • Proficiency in hospitality management software and Microsoft Office.
  • Knowledge of industry regulations and safety standards.
  • Financial acumen and budget management experience.
Equal Opportunity Employer

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.



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