Client Relations Specialist

1 week ago


Batavia, Illinois, United States Holman Motors Inc. Full time
Job Overview

Customer Service Advisor

At Holman Motors Inc., we are seeking a dedicated individual with outstanding Organizational, Communication, Task Management, and Customer Relations skills. Your role will be to foster a welcoming, professional, and efficient atmosphere for our clientele. As a Customer Advisor, you will be instrumental in cultivating customer loyalty, generating comprehensive service orders, and ensuring clear communication with customers, service technicians, sales personnel, and the Service Manager. This position is ideal for someone who is motivated and possesses exceptional Organizational, Communication, Task Management, and Customer Relations abilities, along with a friendly and energetic demeanor.

Key Responsibilities

This role plays a vital part in the daily operations and workflow of our bustling service department. Responsibilities include, but are not limited to:

  • Establish and nurture positive relationships within the Service Center, engaging with Customers, Service Staff, and Management.
  • Participate in service meetings focused on Safety, Technical Updates, and employee engagement.
  • Attend weekly product update meetings with the management team.
  • Deliver customer service that surpasses expectations, maintaining an above-average Customer Satisfaction Index (CSI) rating.
  • Generate work orders, collaborating directly with customers throughout the diagnostic, quoting, repair, and invoicing processes.
  • Uphold the Holman Motors Customer Service Philosophy and Standards.

Qualifications

  • Proficient in maintaining an Organized Process.
  • Exceptional communication abilities.
  • Consistently achieves daily Task completion.
  • Comprehension of the service process.
  • Strong analytical and problem-solving skills.
  • Commitment to continuous improvement and innovative thinking.
  • High capacity for multitasking.
  • Aptitude for developing and sustaining positive business relationships with both external and internal customers.

Education and Experience

  • Preferred: Minimum of 2 years' experience in Customer Service operations or a related field.
  • High School Diploma or GED required.

Compensation

Compensation is determined by experience, offering a combination of salary and commission.

Benefits

Eligible for Healthcare, 401K, and paid vacation.

About Us

Founded in 1971, Holman Motors Inc. has evolved into one of the largest and most successful RV dealerships in the nation, driven by the Holman Family's commitment to customer satisfaction and memorable experiences.

Our focus on providing an enjoyable and fulfilling experience is a core value that we all uphold at Holman Motors Inc.



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