Training Manager

5 days ago


Tucson, Arizona, United States Afni, Inc. Full time
About the Role

Afni, Inc. is seeking a highly skilled Training Supervisor to join our team. As a Training Supervisor, you will play a critical role in supporting the development of new call center consultants and ensuring they attain project goals.

Key Responsibilities
  • Supervisory Duties: Provide guidance and support to Training Coaches, ensuring they have the necessary tools and resources to excel in their roles.
  • Training Delivery: Develop and deliver training programs that engage and stimulate existing and newly hired employees, promoting the transfer of knowledge and application of skills.
  • Coaching and Feedback: Observe Training Coaches and provide constructive feedback to help them improve their performance.
  • Administrative Tasks: Assist the Training Manager with tasks such as auditing training completions, analyzing trends, and reviewing reports.
  • Team Management: Manage classroom dynamics, motivate, and develop a project team of Customer Service Representatives (CSRs) to achieve Afni's performance objectives and individual/team goal attainment.
Requirements
  • Education: High school diploma required, with some post-secondary education preferred.
  • Experience: One to two years of supervisory experience in a business or call center industry, with one to two years of delivering training in a similar environment.
  • Skills: Proven leadership, teaching/facilitation, and creative problem-solving skills, with strong interpersonal and communication skills.
  • Technical Skills: Proficiency in Microsoft Office products, particularly Word and Excel, as well as Afni and client tools such as Tableau and reporting systems.
About Afni, Inc.

Afni, Inc. is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional results.


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