Automotive Service Director

4 days ago


Bowling Green Kentucky, United States Martin Automotive Group Full time
Job Summary

Martin Automotive Group is seeking a highly skilled and experienced Service Manager to lead our service department at our Martin Chrysler Dodge Jeep Ram location. As a key member of our team, you will be responsible for driving business growth, ensuring exceptional customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Strategic Planning: Establish and implement departmental goals, objectives, and budgets to drive business growth and profitability.
  • Operational Management: Direct and supervise all service department activities, including scheduling, inventory management, and customer service.
  • Customer Service: Foster strong relationships with customers to ensure their satisfaction and loyalty.
  • Team Leadership: Lead, motivate, and develop a high-performing team of service technicians and advisors.
  • Quality Control: Implement and maintain quality control processes to ensure exceptional workmanship and customer satisfaction.
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies.
  • Training and Development: Provide ongoing training and development opportunities to enhance team members' skills and knowledge.
  • Performance Metrics: Monitor and analyze key performance metrics to drive business growth and improvement.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Five years of experience in an auto repair facility, with two years in a dealership management position.
  • Skills: Excellent communication and customer service skills, strong computer and phone skills, and a professional work ethic.
  • Certifications: Current, valid driver's license and satisfactory Motor Vehicle Report (MVR).
Benefits
  • Medical, Dental, Vision, Life Insurance: Comprehensive health and wellness benefits.
  • 401k: Retirement savings plan with company match.
  • Paid Holidays: Generous paid time off for relaxation and rejuvenation.
  • Weekly Paychecks: Regular paychecks to ensure timely compensation.


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