Banquet Manager Assistant

2 weeks ago


Kansas City, Missouri, United States Hotel Kansas City Full time
Job Title: Assistant Banquet Manager

Located in the heart of downtown Kansas City, the Hotel Kansas City is a historic landmark that offers a unique blend of luxury and charm. As an Assistant Banquet Manager, you will play a key role in ensuring that every event is a success, from intimate gatherings to grand celebrations.

Key Responsibilities:
  • Assist in managing all banquets and events to deliver exceptional guest experiences
  • Maintain high levels of customer service and ensure that all guests feel welcome and valued
  • Coordinate with banquet staff to execute flawless events, including setup, execution, and breakdown
  • Evaluate guest satisfaction levels and implement continuous improvement initiatives
  • Maintain good communication and work relationships across all hotel departments and with external clients and suppliers
  • Ensure compliance with hotel security, fire regulations, and all health and safety legislation
  • Manage daily banquet functions, including planning, organizing, and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
  • Oversee the setup of function rooms, including the placement of linens, silver, glassware, and chinaware according to event specifications
  • Monitor and develop team member performance, including providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards
  • Communicate function specifications, procedures, and changes with affected departments
  • Oversee the breakdown of the function room and ensure proper storage of equipment
Requirements:
  • High school diploma or GED equivalency
  • Demonstrated experience finding positive solutions to challenging service situations
  • Previous experience with BEOs to ensure successful events
  • Must possess knowledge of fine-dining and casual service etiquette, as well as proper food handling
  • Prior accounting, cash handling, or bank procedures experience
  • Working knowledge of alcohol service controls and procedures
  • Exemplary organizational and communication skills
  • Ability to supervise, direct, and maintain the integrity of service delivery process for any function
  • Detailed communication with kitchen before, during, and after function to ensure guest expectations have been exceeded and that food quality controls have been met
Work Environment:

Constantly standing and walking on various surfaces, including carpet, tile, and rubber mats

Occasional crouching or bending at the knees to lift trays, clean, and stock shelves

Frequently stooping or bending at the waist to load carts and trays while serving food and beverages

Constantly twisting at the knees, waist, and neck to serve guests, monitor banquet room activity, maneuver through crowds, and staff

Constantly balancing when carrying trays, glassware, and beverage containers

Frequently reaching to stock supplies, serve at arms length extension, and set up banquet tables

Frequently grasping or handling to serve food, set up banquet tables, and use the telephone

Frequently pushing and pulling carts, tables, glass, and china carts between 10-20lbs. of force

Frequently lifting and carrying to set up tables, food trays, ice buckets between 25-50lbs.

Constantly near and far vision with depth and color perception to read paperwork, view product and room, serve guests, and recognize color differences between various drinks and juices and colored linen

Benefits:
  • Medical, Dental, Vision, Life Insurance, STD, LTD, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Employee Meal, Discounted Parking, Referral Bonuses
  • Free room nights, Discounted room nights, and Friends and Family discounts
  • Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
  • Proven sales/volume which leads to increased tips/ability to increase wages
  • Teaching hotel where you can learn from some of the best in the business

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