Senior Appliance Service Expert
10 hours ago
We are seeking a highly skilled and experienced Senior Appliance Service Expert to join our team. As a Lead Appliance Technician, you will be responsible for handling escalated cases, training other technicians, and conducting quality control checks.
Key Responsibilities- Identify and correct complex problems in specified appliances and gas/electric water heaters.
- Assist with customer complaint task resolution.
- Maintain and make recommendations as to additions or deletions of Company truck stock and equipment.
- Work under minimal supervision.
- Conduct quality control checks necessary to evaluate work performance of appliance personnel and provide feedback to management.
- Attend appliance manufacturer training and present to team.
- Serve as trainer/mentor for other service techs in the field.
- Promote the sale of all other services offered by the Company to customers.
- Conduct safety audits and help manage the near miss program.
- Serve as an expert with the duties and responsibilities of Senior Journeyman Appliance Service.
- 9+ years work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances.
- Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.
- Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in the industry.
- Advanced knowledge and skills in at least 2 out of 3 of the following categories: refrigeration, laundry & kitchen.
- Advanced skills in servicing gas/electric water heaters.
- Advanced skills in customer relations.
- Advanced skills in sales and the ability to make recommendations to others of all services offered by the Company.
- Superior communications skills, both verbally and in written form.
- Gas fitter's license.
- Valid driver's license.
- Must be able to work weekends, holidays, and overtime.
- Average physical ability (Bending, stooping, and climbing ladders). Ability to lift objects of various weights.
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