Senior Appliance Service Technician

4 days ago

Baltimore, Maryland, United States Constellation Energy Full time
Job Title: Senior Appliance Service Technician

Constellation HOME is a growing company that prioritizes employee support and career development. Our comprehensive benefits package includes:

  • 40-hour week guarantee with flexible schedules
  • Take-home vehicle
  • Annual raises and bonus
  • Training & Development
  • Career Path Opportunities
  • Competitive Pay
Job Summary

Serves as an expert in handling escalated cases involving multiple requests for service. Conducts quality control checks necessary to evaluate work performance of field personnel and provides feedback to management. Prepares reports for Service Manager on issues that affect the group or the division, listing out the issues with resolutions. Promotes the sale of all other services offered by our Company to customers.

Key Responsibilities
  1. Identifies and corrects complex problems in specified appliances and gas/electric water heaters.
  2. Assists with customer complaint tasks resolution.
  3. Serves as expert in handling escalated cases involving multiple requests for service.
  4. Maintains and makes recommendations as to additions or deletions of Company truck stock and equipment.
  5. Works under minimal supervision.
  6. Conducts quality control checks necessary to evaluate work performance of appliance personnel and provides feedback to management.
  7. Attends appliance manufacturer training and presents to team.
  8. Serves as trainer/mentor for other service techs in the field.
  9. Promotes the sale of all other services offered by our Company to customers.
  10. Conducts safety Audits and helps manage the near miss program.
  11. Serves as expert with the duties and responsibilities of Senior Journeyman Appliance Service.
Requirements
  • 9+ years work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances.
  • Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.
  • Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.
  • Advanced knowledge and skills in at least 2 out of 3 of the following categories: refrigeration, laundry & kitchen.
  • Advanced skills in servicing gas/electric water heaters.
  • Advanced skills in customer relations.
  • Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.
  • Superior communications skills, both verbally and in written form.
  • Gas fitter's license
  • Valid Maryland driver's license
  • Must be able to work weekends, holidays and overtime.
  • Average physical ability (Bending, stooping and climbing ladders). Ability to lift objects of various weights

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