Service BDC Representative

4 days ago


Glenwood Springs CO, United States Sonic Automotive, Inc. Full time

Job Overview:

The Service Business Development Center (BDC) Associate at Sonic Automotive, Inc. plays a vital role in generating sales appointments with customers who contact the dealership via the internet for new and pre-owned vehicle service.

This highly accountable position requires excellent communication skills, lead management tools proficiency, and CRM software expertise to deliver a premium customer experience.

Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Perform cashier duties as requested.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Estimated Salary: $45,000 - $65,000 per annum, depending on location and experience.

About Sonic Automotive, Inc.:

Sonic Automotive, Inc. is a leading automotive retailer that offers a wide range of services, including sales, service, and financing options.



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