Patient Experience Advocate

5 days ago


Norwalk, Ohio, United States Fisher-Titus Health Full time
About Fisher-Titus Health

Fisher-Titus Health proudly serves the greater Huron County area by providing a full continuum of health and wellness care.

Job Summary

The Patient Experience Specialist provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare team's efforts to continuously improve the care experience.

Key Responsibilities
  • Round on patients to identify and manage customer service concerns and expectations.
  • Receive patient experience concerns and grievances directly from patients and families, as well as from staff throughout the organization, and provide communication and follow-up per policy.
  • Pull weekly comments from Press Ganey and forward them to the appropriate departments and staff for awareness and follow-up as needed.
  • Act in a collaborative fashion with other disciplines and services to provide an exceptional patient experience throughout the continuum of care.
  • Advocate for patients and families by offering support to those who feel they are not being heard and ensuring their rights are respected.
Benefits
  • Hours of Work: Part-time, Monday, Wednesday, Friday, 8am-4:30pm
  • Comprehensive Benefits Package: Medical and dental coverage, 401K match, paid time off, tuition assistance, and more
  • Shift, Weekend, and PRN differential


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