Restaurant Operations Manager
1 week ago
At Dunkin', we're committed to delivering an exceptional guest experience. As a Restaurant Operations Manager, you'll play a key role in leading a team of dedicated professionals to achieve this goal. Your responsibilities will include:
- Fostering a positive team environment by promoting respect, providing coaching and feedback, and recognizing achievements.
- Hiring, training, and developing the right people to meet guest and business needs.
- Continuously learning and passing on knowledge and skills to help others develop and grow.
- Ensuring Brand standards and systems are executed, and engaging and empowering the team to develop solutions that drive business results.
- Driving sales through effective execution of restaurant standards and marketing initiatives.
- Delegating and leading processes to control labor costs, food costs, and cash.
- Ensuring the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
- Analyzing the restaurant environment and business results to identify opportunities and action plan with the team to set and achieve goals.
Requirements:
- Able to clearly express oneself verbally and in writing (English).
- Math and financial management skills.
- Restaurant, retail, or supervisory experience.
- At least 18 years of age (where applicable).
- High school diploma (or equivalent).
Competencies:
- Guest Focus – anticipate and understand guests' needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
About Dunkin':
Dunkin' is a leading global coffee and baked goods chain with a rich history of innovation and customer satisfaction. We're committed to delivering an exceptional guest experience and creating a positive work environment for our team members. If you're passionate about delivering great results and building a successful team, we encourage you to apply for this exciting opportunity.
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