Client Services Representative
2 weeks ago
We are seeking a highly skilled and compassionate Client Services Representative to join our team at the Richmond SPCA. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities- Provide excellent customer service to clients via phone, email, and in-person
- Schedule appointments and assist clients with appointment flow
- Perform general cleaning and upkeep of the workspace
- Comfortably handle and care for dogs and cats
- Enter data into patient charts with respect to client confidentiality
- Schedule appointments and provide education and counseling to clients as needed
- Handle money and complete payment transactions
- Participate in all required trainings and meetings
- Adaptability in daily routine
- Ability to work in a high-volume, fast-paced environment
- Reliable transportation
- Be 18 years of age or older
- Early morning and evening availability required
- Ability to multi-task
- Willingness to follow directions and provide productive feedback to management
- Strong work ethic, reliability, and punctuality
- Commitment to the wellbeing of clients and patients
- Resourcefulness and ability to work independently at times
- Team-oriented mindset with a willingness to communicate
- Time management and prioritization skills
- Strong computer skills and ability to learn new computer systems
- Rapid pace with limited exposure to potential hazards
- High levels of noise at times
- Potential for animal bites and scratches and zoonotic disease
We offer a competitive salary of $17 per hour, 40 hours per week, and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, short-term disability, and paid personal leave. Employees who average 20+ hours a week can participate in our 401(k) retirement plan and have access to paid wellness leave. The Richmond SPCA is a qualified employer for the Public Service Loan Forgiveness Program.
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Client Services Representative
2 days ago
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