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Field Account Representative, Healthcare Specialist

2 months ago

Austin, Texas, United States Inmar Full time
Job Summary

We are seeking a highly motivated and experienced Field Account Representative to join our Healthcare Sales Team. As a key member of our team, you will be responsible for driving sales and customer service activities within an assigned territory.

Key Responsibilities
  • Prospect and up-sell Rx Returns and Compliance Solutions to hospital and independent retail pharmacies
  • Interface with customers on a professional level, handling concerns and providing education on all services and regulatory compliance issues
  • Travel to scheduled locations throughout assigned territory, servicing pharmacies by facilitating the pharmaceutical returns process
  • Accurately inventory all controlled substances and complete proper DEA documentation as required by law
  • Prepare and package returns shipments consistent with company procedures and requirements
  • Accurately prepare all internal documentation, such as itineraries, supply requisitions, and expense reports, and submit according to established procedures
  • Perform miscellaneous administrative duties, such as CRM maintenance and follow-up as needed
Requirements
  • Associate Degree, Bachelor's Degree preferred
  • 2 or more years of experience in sales and territory management or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the job responsibilities
  • Intermediate experience in all Microsoft and Google product suites
  • Salesforce or other CRM-based tool experience preferred
  • Must live in or very close to Lansing, MI
Individual Competencies
  • Influence: Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support
  • Attention to detail: Meticulous in formatting consistencies
  • Demonstrated excellence in writing skills, with high attention to detail and emphasis on accuracy
  • Authenticity: Builds legitimacy by being positive, trustworthy, and promoting openness through honest and ethical relationships
  • Urgency: Maintains a sense of urgency to complete tasks and accomplish goals
  • Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress, and results to hold self and others accountable for measurable actions and results
  • Organizational/Multitasking Skills: Ability to maintain organization on multiple tasks and projects simultaneously in a high-pressure, timeline-driven environment
  • Customer Service Oriented: Willingness to support and provide excellent service to our Sales partners
  • Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude
  • Communication: Ability to give and receive messages and information in written, oral, and visual formats in a clear and succinct way for a complete understanding of meaning and intent
Physical Demands

The associate is regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper. Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.

As an Inmar Associate

You will:

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements, and exceed their expectations
  • Treat clients and teammates with courtesy, consideration, and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information, and achieve results
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Agile Execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome
  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards