Field Service Technician
6 days ago
Vivint is a leading provider of smart home solutions, dedicated to enhancing the home experience with innovative products and services. Our mission is to proactively protect and connect our customers to their homes, no matter where they are.
We are a dynamic and customer-centric organization, committed to delivering exceptional service and support to our customers. Our team is comprised of motivated and coachable individuals who thrive in a fast-paced environment and are passionate about technology and sales.
Job SummaryWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and servicing cutting-edge smart home technology, providing expert-level customer service, and maximizing earning potential through service and installation appointments.
This is an excellent opportunity for individuals who are passionate about technology, sales, and customer service. If you are a motivated and coachable individual who is looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities- Install and service smart home technology, including security systems, thermostats, and doorbells
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Maximize earning potential through service and installation appointments, leveraging sales skills to upsell and cross-sell products and services
- Work independently and as part of a team, collaborating with colleagues to achieve sales and customer satisfaction goals
- Conduct safety analyses of customer homes to ensure a safe working environment
- Exceptional customer service skills, with the ability to communicate effectively with customers and colleagues
- Sales experience, preferably in a retail or B2C environment
- Field technician experience, preferably in a related field such as cable installation, internet installation, or pest control
- Clean driving record and valid driver's license
- Ability to lift and carry up to 45 pounds, climb ladders up to 14 feet, and work in attics and other limited-space areas
- Competitive hourly base pay, plus uncapped commission
- Comprehensive paid training and ongoing coaching and support
- Company-provided vehicle and gas card
- Cell phone and work tablet
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan with employer match
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