Service Advisor

5 days ago

Vallejo, California, United States Wise Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Wise Auto Group. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities
  • Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
  • Verify warranty and service contract coverage, develop estimates, and write repair orders.
  • Maintain accurate customer records and ensure seamless communication with customers and technicians.
  • Assist Service Department management in maintaining a smooth-running, efficient service department.
  • Efficiently determine correct part numbers and labor time when building external and internal work orders.
  • Ensure proper forms have signatures at time of vehicle intake and accurate information is recorded.
  • Assess warranty status of vehicle and communicate warranty concerns to technicians.
  • Provide exceptional customer service, greet customers in a prompt and friendly manner, and handle customer concerns in a quick, efficient, and friendly manner.
  • Maintain a positive team atmosphere in the Service Department and ensure the service counter is staffed at all times.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Meet established individual sales goals for parts and labor and meet established monthly Department sales goals.
Requirements
  • High school diploma or GED at minimum, some college preferred.
  • General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics or the ability to quickly learn.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
  • Ability to get along with a broad customer base.
  • Current driver's license with motorcycle endorsement. Driving record acceptable to our insurance carrier.
Benefits
  • Medical, Dental & Vision Insurance
  • 401k plan with matching contributions
  • Paid Vacation, Holiday, and Sick Pay
  • Growth opportunities
  • Complete paid training programs for rapid advancement including periodic job reviews
  • Employee vehicle purchase plans
  • Family culture with organized structure
  • Long-term job security
  • Associate discounts on vehicles, service, and parts purchases
  • Employee recognition programs
  • Leading competitive pay
Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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