Customer Experience Specialist

1 week ago


Bancroft, Wisconsin, United States Wysocki Family Farms Full time

Job Summary:

Wysocki Family Farms is seeking a highly motivated and detail-oriented Customer Experience Specialist to join our expanding potato sales division. As a key member of our team, you will be responsible for procuring supplies, filling and selling orders, coordinating the customer onboarding process, and ensuring quality products and exceptional customer experiences for retail and food service accounts.

Key Responsibilities:

  • Procure potato supplies from partner-growers and manage inventory levels to meet customer demands.
  • Fulfill and sell orders to retail and food service customers, ensuring timely and accurate delivery.
  • Coordinate new account setup and onboard customers with various operational areas, including sales, logistics, and customer service.
  • Manage accounts from initial sale to delivery, responding proactively to customer concerns and resolving issues through regular communication with suppliers, customers, transportation services, and team members.
  • Track orders to identify problems and manage quality customer delivery, resolving concerns through effective communication and collaboration.
  • Develop, analyze, and distribute internal and customer-required reporting and presentations to drive business growth and improve customer satisfaction.
  • Additional position details, including key performance indicators, will be discussed during the interview process.

Requirements:

  • Bachelor's degree or equivalent combination of training and experience.
  • Two years of experience in customer service, sales, or supply chain management.
  • Proficiency in Microsoft Office and customer management systems.


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