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Part Time Assistant Manager
4 weeks ago
The Assistant Store Manager plays a crucial role in leading a customer-focused, top-line sales-driven, profitable, and productive store location. This individual must inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture, and ensuring the execution of the Store's KPIs.
Key Responsibilities- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive, and authentic customer experience.
- Handles customer situations in compliance with policy and procedures, attempts to "solve for yes," and escalates issues as appropriate.
- Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience.
- Shares feedback from customers with the leadership team to improve the overall customer experience.
- Performs as the floor supervisor role as needed to cover non-peak periods (breaks, etc.).
- Delivers an engaging, positive, and authentic customer experience with all customers.
- Holds self and others responsible for the accomplishment of all operational tasks.
- Coaches and provides feedback on Sales Associate's performance.
- Supports associate engagement by recognizing and rewarding outstanding performance.
- Provides direction to associates to ensure understanding of company directives and standards.
- Prioritizes and delegates tasks to meet all operational needs.
- Supports and executes visual directives and maintains visual standards set by the company.
- Drives efficiency in all operational store processes.
- Maintains merchandise flow, filling, and presentation standards throughout the store and stockroom.
- Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience.
- Ensures all store associates follow all policies, procedures, and all Safety Program practices.
- Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends.
- Inspires and motivates others by consistently exhibiting core value behaviors.
- Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends.
- Passion for product, brands, fashion, and trends.
- High School Diploma or equivalent preferred.
- Effective written, verbal, and presentation skills.
- Strong communications skills.
- Excellent time management skills.
- Proficient in math and possesses strong computer skills.
- Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
- Develop and nurture strong cross-functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
- Serve as a PacSun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent that delivers performance excellence.
- As a manager, serve as a leader of company culture, norms, and conduct.
- Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
- The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
- The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
- The associate must frequently sit/stand for long periods of time and climb ladders as needed.
- While performing the duties of this job, the associate is regularly required to talk or hear.
- The associate is frequently required to sit; stand; walk; use hands to finger, handle, or feel; as well as reach, twist, or squat.
- Ability to maneuver around sales floor, stockroom, and office areas.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
- Ability to work in open environment with fluctuating temperatures and standard lighting.
- Hotel, Airplane, and Car Travel may be required for SM and above roles only.