Patient Services Representative
2 weeks ago
At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities across the nation. Our commitment to providing exceptional mental healthcare is supported by a talented team of professionals.
Position Summary:
The Front Office Coordinator plays a vital role in overseeing the daily operations of the front office at our practice location. This position is essential in delivering outstanding customer service to both in-person and remote patients as well as clinicians.
Compensation:
Hourly pay is competitive and commensurate with experience.
Key Responsibilities:
Operational Excellence:
- Foster a positive workplace culture and engage in activities that enhance team morale and connection.
- Prepare schedules for all patients, ensuring all necessary documentation is complete and accurate.
- Perform general office tasks, maintaining cleanliness and organization to create a welcoming environment.
- Communicate effectively with colleagues, clinicians, and patients to support quality care.
- Deliver exceptional customer service, addressing patient inquiries and managing sensitive situations with care.
- Oversee front desk operations, greeting and assisting patients in a friendly manner.
- Assist patients with inquiries via phone, email, or online portal regarding billing, scheduling, and other requests.
- Manage phone system queues to ensure timely responses to patient calls.
- Support patients with telehealth access and troubleshoot any related issues.
- Handle urgent requests efficiently, directing them to the appropriate departments as needed.
- Collect co-payments and outstanding balances at the time of service.
- Verify insurance eligibility and communicate with patients to resolve any discrepancies.
- Provide administrative assistance to clinicians, including handling correspondence and documentation.
- Coordinate with clinicians regarding patient inquiries and follow-up needs.
- Ensure appointment accuracy by auditing clinician schedules.
- Maintain a secure and supportive work environment for all staff.
- Ability to manage multiple tasks and prioritize effectively to enhance patient experience.
- Strong interpersonal skills, both independently and as part of a team.
- Excellent verbal and written communication abilities.
- Proficient in computer applications, including Microsoft Office and electronic medical records.
- Comfortable handling sensitive information in compliance with HIPAA regulations.
- High School diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum of one year of experience in healthcare operations or customer service is preferred.
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