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Loan Processing Support Specialist
2 months ago
About the Role:
POSITION SUMMARY:
This role provides essential support to Loan Processors while collaborating with Loan Officers, Branch Management, and Personal Bankers.
The incumbent will assist in establishing Customer Information Profiles for lending clients and will facilitate account openings in conjunction with Personal Bankers.
Responsibilities include addressing inquiries related to lending customer accounts, processing loan payments and advances, and aiding in the organization and assessment of electronic loan documentation.
The position emphasizes delivering exceptional customer service through friendly, professional, and efficient interactions with clients and external partners.PRINCIPAL RESPONSIBILITIES AND DUTIES:
Ensures high-quality customer service and maintains a positive and professional image for the Bank by effectively managing all customer requests and fostering professional relationships with external associates.
Assists in collecting initial documentation to create Customer Information Files (CIF) and opens the CIF in the relevant system. Collaborates closely with Personal Bankers for the establishment of deposit accounts linked to lending clients.
Supports Loan Processors in reviewing and collecting OFAC data as required.
Processes all loan payments and proceeds checks, engaging with branch loan processors and clients visiting the loan center directly.
Monitors the Remote Deposit Report daily for proceeds checks.
Submits advance requests to Loan Servicing as directed.
Occasionally requests the boarding of loan documents as instructed by Branch and Loan Center Loan Processors, adhering to established procedures.
Creates and maintains electronic loan files promptly by sending loan documents and credit file documentation for indexing.
Ensures timely delivery of mail to the post office and manages deliveries between the Bank and Loan Center as needed.
Performs additional duties as assigned.
Supports Loan Center Operations, including coordinating schedules to ensure adequate staffing during business hours, answering phones, greeting clients, and fulfilling other responsibilities as delegated by Loan Processor Supervisor and Loan Servicing Supervisor.
CHARACTERISTICS OF THE POSITION:
This position is designed to provide accurate and timely work related to processing loan payments and assisting Loan Processors while adhering to established policies and procedures.
The incumbent must be capable of working under tight deadlines and during high-volume periods, which may necessitate overtime as required.
The incumbent will be attentive to customer needs and loan processing requirements.
Travel between locations may be necessary.
The individual must possess the ability and willingness to cross-sell all Bank products in a professional manner.
Sound business judgment is crucial when addressing customer inquiries, loan advances, and related issues, either through appropriate action or referral to a supervisor.
POSITION CONTACT:
Regular interaction with Loan Processors and Loan Servicing Supervisors regarding daily workflow.
Occasional communication with Insurance Agents, Title Company personnel, and clients to address inquiries and collaborate with external associates.
About You:
QUALIFICATIONS:
Preferred 3 years of experience in banking, finance, accounting, or a lending environment.
High School diploma or GED.
KNOWLEDGE, SKILL, ABILITY:
Proficient computer skills, particularly in Microsoft Excel and Word.
Strong typing, word processing, and 10-Key skills.
Essential accuracy in financial calculations.
Must be organized, detail-oriented, efficient, and capable of multitasking in a customer-focused environment.
Strong time management abilities.
WORK ENVIRONMENT:
Office setting with frequent sitting, occasional standing, twisting, bending, and lifting (up to 35 lbs).
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
The employee is occasionally required to:
stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer:
COMPENSATION &
BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays.
Visit our website for more details.COMPANY OVERVIEW:
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Wheatland Bank all from our website.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
No Recruiters or unsolicited agency referrals please.
