Customer Service Representative Lead
4 days ago
Job Title:
Customer Service Representative
Location: Remote in Arizona
About the Job:
We are seeking a skilled and empathetic Customer Service Representative to join our team at Perun HR. As a key member of our team, you will be responsible for providing exceptional customer service to policyholders, insurance agents, and auto glass shops.
Responsibilities:
- Answer incoming phone calls from customers in a professional and courteous manner.
- Gather necessary information for claims, including verifying insurance coverage and deductible amounts.
- Use our production/shop locator system to find an auto glass provider for customers.
- Proactively assist the CSR team by answering hold calls as needed.
- Help new associates get up and running with orientation and training.
Requirements:
- Age: 16+ years old.
- High school diploma or equivalent (or actively enrolled).
- Prior experience in a call center/contact center/customer service preferred.
- Ability to operate a computer and telephone systems while seated for extended periods.
- Strong communication skills, comfortable speaking with a pleasant voice.
What You'll Get:
In this role, you can expect a competitive salary of $35,000 per year, based on your experience and qualifications. Additionally, you'll enjoy working remotely in Arizona, with a flexible schedule that allows you to balance work and personal life.
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