Product Manager

4 days ago


Davie, Florida, United States Seminole Hard Rock Support Services Full time

Job Overview

Semiconductor Hard Rock Support Services is seeking a seasoned Product Manager to lead the development and execution of customer engagement and journey strategies within its mobile app. The ideal candidate will have a proven track record in designing and scaling loyalty programs, subscriptions, and customer experiences.

Key Responsibilities:

  • Develop and execute product roadmaps to enhance customer engagement and retention, driving long-term loyalty and user growth.
  • Collaborate with cross-functional teams, including Product, Design, Engineering, Marketing, and Data, to create cohesive and engaging experiences that align with Hard Rock's brand and drive customer satisfaction.
  • Bolster data-driven decision making by leveraging insights from customer behaviors, program performance, and user experience metrics to optimize loyalty offerings and engagement tactics.

Requirements:

  • At least 7 years of experience in Product Management, with a focus on loyalty programs, subscriptions, and customer experience.
  • Demonstrated success in designing and scaling customer engagement strategies that foster long-term loyalty.
  • Strong understanding of user experience (UX) best practices and a passion for creating delightful interactions.
  • Expertise in Agile methodologies, data analytics, and A/B testing to drive customer-focused product decisions.

Salary Range: $120,000 - $180,000 per annum.



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