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Healthcare Reception Specialist

2 months ago

Dallas, Texas, United States Turnwell Mental Health Network Inc Full time
Job Overview

Turnwell Mental Health Network Inc is looking for a committed Healthcare Reception Specialist to enhance our operational efficiency. In this role, you will be the first point of contact for our clients, delivering exceptional customer service and administrative assistance.

Key Responsibilities:

1. Visitor Reception:

  • Greet and assist clients and visitors in a courteous and professional manner.
  • Guide visitors to the appropriate department or personnel.

2. Call Management:

  • Handle incoming phone calls and direct them accordingly.
  • Take messages and relay them to the appropriate staff members.
  • Provide information and address general inquiries from callers.

3. Appointment Coordination:

  • Organize and manage appointments for clients and staff.
  • Keep the office calendar updated to facilitate scheduling.

4. Administrative Support:

  • Perform various clerical tasks, including data entry and document preparation.
  • Sort and manage incoming and outgoing correspondence.
  • Experience with billing and insurance processes is advantageous.

5. Customer Interaction:

  • Assist clients with their inquiries and requirements.
  • Ensure high levels of customer satisfaction through attentive service.

6. Office Organization:

  • Maintain a tidy and organized front desk area.
  • Monitor and replenish office supplies as necessary.

7. Effective Communication:

  • Accurately relay messages and information to staff.
  • Notify team members of visitor arrivals or scheduled appointments.

8. Security Protocols:

  • Oversee access to the facility and uphold office security.
  • Adhere to established safety and security procedures.

9. Multi-tasking Skills:

  • Manage multiple responsibilities and prioritize tasks effectively in a dynamic environment.
Benefits:
  • 401k with Matching Contributions
  • Dental Coverage
  • Health Insurance
  • Paid Time Off
  • Referral Incentives
  • Retirement Plan Options
  • Vision Coverage
Qualifications:
  • High school diploma or equivalent; additional training is a plus.
  • Previous experience in a front desk or similar role is preferred.
  • Strong customer service and communication abilities.
  • Proficient in office software applications (e.g., Microsoft Office).
  • Professional demeanor and appearance.
  • Attention to detail and strong organizational capabilities.
  • Ability to manage confidential information responsibly.