Phone Agent for Truck Share 24/7 Program

1 day ago


Phoenix, Arizona, United States U-Haul Full time
About the Job

As a Phone Agent for U-Haul's Truck Share 24/7 program, you will play a critical role in ensuring the success of our customers. You will be responsible for verifying customer information, communicating with customers, and resolving any issues or concerns that may arise.

Responsibilities
  • Verify customer information and ensure compliance with U-Haul policies.
  • Communicate with customers via phone or chat to resolve any issues or concerns.
  • Work independently with minimal supervision to achieve goals and objectives.
Requirements
  • Good listening, verbal, and written communication skills in English and French.
  • Inbound call/phone experience (high volume highly preferred).
  • Excellent customer service skills.
  • 1 year of customer service experience. (via phone highly preferred)
Benefits
  • Competitive salary of $16/hour.
  • Opportunity to work from home.
  • Part-time benefits include medical reimbursement indemnity plan, Rx savings plus discount plan, dental plan, vision plan, and retirement savings 401(k) plan.


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