Bilingual e-Live Verification Agent

2 weeks ago


Phoenix, Arizona, United States U-Haul Full time
Overview: U-Haul is seeking a highly skilled and customer-focused Bilingual e-Live Verification Agent to join our team. In this role, you will work with customers who opt to rent with U-Haul using our Truck Share 24/7 program.

Salary: $16/hour (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

About the Job: As a Live Verification Phone Agent, your primary responsibility will be to review each session for accuracy while answering any questions the customer may have. You will also determine the proper course of action utilizing instructional materials reviewed. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent.

Requirements: Good listening, verbal, and written communication skills in both English and French are essential for this role. Inbound call/phone experience (high volume highly preferred) and excellent customer service skills are also required. Additionally, you should have 1 year of customer service experience (via phone highly preferred).

Benefits: As a part-time employee, you will enjoy benefits such as Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, and Retirement Savings 401(k) Plan. You will also have opportunities for professional growth and development within the company.

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