Customer Experience Liaison
4 days ago
We are seeking a skilled and dedicated Support Specialist to join our dynamic team at Medawar's Fine Jewelry. As a key member of our back office, you will be responsible for supporting sales personnel, managing orders, tracking jobs, and providing exceptional customer service. A background in customer-facing roles, preferably in the retail or jewelry industry, is preferred.
We offer:
- A competitive salary of $58,000 - $68,000 per annum.
- A dynamic and supportive work environment.
- Opportunities for professional growth and advancement.
- Employee discounts on our beautiful range of products.
Responsibilities:
• Serve as a liaison between sales personnel and other departments to ensure efficient workflow and communication.
• Manage order placements, track job progress, and maintain up-to-date status reports.
• Provide exceptional customer service, answering inquiries via phone, email, and in person.
• Maintain accurate records of interactions with customers and sales personnel.
• Coordinate with vendors, handling purchase orders and delivery schedules.
• Participate in sales and product training to maintain up-to-date product knowledge.
• Work closely with the sales team to support their efforts and understand customer needs to help tailor our offerings accordingly.
• Contribute to the ongoing improvement of amazing customer service protocols and procedures.
• Perform tasked projects given by leadership.
• Assist with inventory management and data entry.
• Day work accountability and reporting.
Requirements:
• Previous experience in a support role, preferably in the retail or jewelry industry.
• Strong interpersonal and communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using computer software, including MS Office.
• Experience in a customer-facing role and a strong commitment to customer satisfaction.
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