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Bourbon and Brew Guest Relations Specialist

2 months ago

Florence, Kentucky, United States Turfway Park LLC Full time
Position Overview

The Bourbon and Brew Host plays a crucial role in ensuring a welcoming atmosphere for guests. This position involves a variety of responsibilities aimed at enhancing the overall guest experience.

Key Responsibilities
  • Welcome guests upon arrival and manage the waiting list when necessary.
  • Present menus to guests and address any preliminary inquiries they may have.
  • Escort guests to their designated tables or waiting areas.
  • Allocate tables according to guest preferences while maintaining an efficient rotation for servers.
  • Interact with guests to confirm their satisfaction with both food and service.
  • Address and resolve any complaints or issues that may arise.
  • Handle phone inquiries, manage reservations, and provide information as needed.
  • Possess comprehensive knowledge of the Bourbon and Brew menu.
  • Perform additional tasks as required to ensure exceptional customer service.
Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to effectively carry out the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this position, the employee is frequently required to sit or stand, walk, utilize hands for various tasks, reach with arms, and engage in various physical activities. The work environment typically has a moderate to loud noise level, and employees may need to navigate through designated areas while actively observing operations.