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Change Management Specialist

2 months ago

Cumberland Rhode Island, United States Rhode Island Energy Full time
About the Role

Rhode Island Energy is seeking a highly skilled Change Management Specialist to support the Business Integration and Change Management activities associated with the RIE Advanced Metering Functionality Project.

Key Responsibilities
  • Support the establishment of a baseline of business processes impacted by the AMF Deployment.
  • Document as-is business processes and prepare to-be business process maps and supporting documentation as part of overall Business Integration effort.
  • Develop business requirements and supporting documentation.
  • Leverage the business process inventory from above as well as the Organizational Impact Assessment to understand what is impacted by the new AMF solutions/functionality.
  • Support development of a Business Integration /Training and Development Needs Assessment.
  • Develop Training Plan and Approach.
  • Identify recommendations for training needs relates to the AMF implementation phase.
  • Identify RIE trainer needs (number and timing).
  • Recommend logistical preferences for training (class size, computer vs. in person, full day vs. half day).
  • Support change-related activities associated with the development of a comprehensive Organizational Change Management Plan (OCM) encompassing the following elements:
    • Organization Impact Assessment focused on the identification of business process related impacts.
    • Skills & Knowledge which feed into the design of training materials as well as the transition of those materials to training delivery resources.
    • Stakeholder Engagement and Communications focused on engaging and informing stakeholders throughout the course of the project.
Requirements
  • Working knowledge of regulatory requirements and industry standards for the specific position related to business goals and strategic priorities.
  • Knowledge of utility and electric meter business processes including interdependencies between work groups.
  • Excellent communication and interpersonal skills with the ability to influence strategic decision makers.
  • Ability to diagnose issues with multiple internal groups and vendors and effectively communicate resolution with key stakeholders.
  • Ability to interpret information and analyze relationships and dependencies among multiple parts of a problem or situation to clearly articulate findings that lead to resolution.
  • Ability to recommend appropriate changes, communications and training actions and provide broad support for a large, complex project.
  • Ability to prioritize and execute tasks in a collaborative environment which includes internal and external customers and utility contractors.
  • Ability to communicate complex information in simple, easy-to-understand ways.
  • Ability to produce quality deliverables and meet deadlines.
  • Promotes respect and can work effectively with diverse groups and environments.
Qualifications
  • Bachelor's degree plus a minimum of five (5) years of relevant experience*, or an equivalent combination of education and relevant experience on a year-for-year basis, is required. (Senior)
  • Bachelor's degree plus a minimum of seven (7) years of relevant experience*, or an equivalent combination of education and relevant experience on a year-for-year basis, is required. (Lead)

*Relevant experience may include: internal and external communications, organizational change management, project management, and/or business process design.

Possession of a valid driver's license is required to perform the job.