Customer Support Representative
4 weeks ago
We are seeking a skilled Customer Support Agent to join our team at a leading healthcare client in Cary, NC. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Job Details:
- On-site position with potential hybrid work arrangement
- Mandatory training will be held on-site between 9am - 7pm (schedule to be determined) - No weekends required
Qualifications:
- 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
- Strong professional and empathetic verbal and written communication skills
- Microsoft applications, strong typing, proficient computer navigation
Essential Duties:
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries
- Handle inbound and outbound calls to schedule medication delivery and payment
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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