Restaurant Operations Manager

5 days ago


California, United States Serendipity Recruiting - PA Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Serendipity Recruiting - PA. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management: Supervise and manage a team of Back of House and Front of House Team Leads and Team Members, ensuring a positive and productive work environment.
  • Customer Service: Ensure prompt, friendly service to our guests, responding to verbal complaints and resolving issues in a timely manner.
  • Inventory Management: Assist in maintaining adequate inventory levels, ensuring product preparation and presentation meet company standards.
  • Sales Growth: Effectively oversee and schedule associates to meet sales demands, promoting and managing restaurant organization, cleanliness, and sanitation.
  • Team Development: Foster teamwork by building effective teams committed to restaurant and organizational goals, developing Team Leads and Team Members for growth within the company.
Requirements
  • Education: High School Degree or equivalent education and/or experience.
  • Experience: One to Two (1-2) years of guest service experience and one to two years of prior supervisory experience, preferably in a casual dining setting.
  • Skills: Positive attitude, ability to handle difficult guest interactions, and basic math and verbal communication skills in English.
  • Certifications: ServSafe Alcohol and Food Certification a plus.

EOE – EQUAL OPPORTUNITY EMPLOYER



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