Patient Advocate
1 month ago
We are seeking a highly skilled Patient Advocate to join our team at Med-Metrix. As a Patient Advocate, you will play a critical role in ensuring that patients receive the medical assistance they need to access essential healthcare services.
Key Responsibilities- Complete Medical Assistance Applications for patients who may be eligible for benefits under the MA Program or other entitlement programs.
- Obtain all necessary documents required by the County Assistance Office to determine eligibility.
- Screen patients for disability and complete the hospital charity care form with the patient or their family member or guardian.
- Update computer systems daily and complete Medical Assistance production reports.
- Secure all releases, waivers, and questionnaires needed and leave each patient with a pending document's check list.
- Follow up with patients daily while they are still in-house and fax all necessary verification within the first 24-48 hours of completing the MA application.
- Prepare applications for drop off at the County Assistance Office and discharge files for immediate work.
- Follow up with the County Assistance Office until a determination has been made and assist with the Marketplace where applicable.
- Report Red Flag and non-cooperative patients to management and use, protect, and disclose patients' protected health information (PHI) in accordance with HIPAA standards.
- Ability to work at various client sites as needed.
- High school diploma or equivalent required; college degree in a healthcare field preferred.
- 2-3 years' experience in the field of healthcare and 2-3 years' patient-facing experience preferred.
- Ability to effectively communicate with patients one-on-one and work independently with a high level of detail.
- Strong investigatory and researching skills, ability to use the internet, and learn databases.
- Excellent written and verbal skills, ability to efficiently multitask, and possess a high level of organization skills.
- Ability to meet monthly productivity goals and be proficient in Microsoft Office Outlook.
- Bilingual in Spanish (spoken and written skills) a plus.
The employee must be able to follow directions, collaborate with others, and handle stress. The noise level in the work environment is usually minimal.
Med-Metrix is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, political affiliation, military service, veteran status, or any other characteristic protected by federal, state, or local law.
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