Senior Business Analyst

2 days ago

New York, New York, United States Twilio Full time
About the Role

Twilio is seeking a highly skilled Senior Business Analyst to join our Quote to Cash team. As a Senior Business Analyst, you will be responsible for designing, implementing, and managing scalable solutions for our rapidly growing Go-To-Market teams.

Key Responsibilities
  • Collaborate with solution architects and program managers to design and build solutions within Salesforce and adjacent technologies.
  • Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.
  • Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.
  • Lead projects end-to-end to improve the way our Go-To-Market and internal teams leverage Conga CLM, Docusign, Order to Cash, and Salesforce.
  • Work with Platform Managers to design and implement solutions within Conga CPQ/CLM and Salesforce.
Requirements
  • 3-5 years of experience with implementation, including 3-5 years of experience with design, configuration, deployment.
  • 1+ years experience implementing or developing features on a CPQ & CLM instance such as Conga CPQ & CLM, IronClad, Docusign CLM, or Salesforce CPQ.
  • 2+ year of experience implementing or managing Apttus, Conga, DocuSign, X-Author, Salesforce CPQ or similar.
  • Demonstrated ability to understand business needs and translate requirements into Salesforce solutions.
  • Proven experience in building declarative solutions within the Salesforce platform to create efficient and scalable applications.
  • Salesforce Admin Certification.
  • Strong presentation, communication, and facilitation skills.
  • Experience with quote to cash operations, as a sales person or in operations.
  • Experience supporting the technical needs of teams such as Sales, Legal, Contract Operations, Finance, and Billing within Salesforce and other third-party tools.
Desired Qualifications
  • Experience working with multiple products, pricing structures, and discounts.
  • Docusign, Order form templates, X- Author.
  • Experience collaborating with a global team.
  • Experience partnering with third-party tool vendors and collaborating on feature implementation.

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