Financial Services Representative
4 weeks ago
The Northwell Health Revenue Cycle team plays a vital role in our organization's financial success by handling all billing and collecting hospital receivables.
As a Financial Services Representative, you will work in a customer tele-servicing center, servicing a high volume of billing-related customer requests.
Your responsibilities will include:
- Understanding the intricacies of healthcare billing and communicating effectively with customers
- Having financial conversations and driving the collection of payments
- Promoting meaningful and positive payment experiences through relevant and informed conversations with customers
- Creating flawless experiences for customers by addressing inquiries and resolving service issues
- Addressing and resolving complex escalated billing and service issues
- Providing input for new service processes and strategies
You will work with internal departments to achieve common goals and meet individual performance objectives based on customer satisfaction, productivity, and overall positive behavior.
Preferred skills include fluency in speaking Spanish.
Job qualifications include a high school diploma or equivalent and 0-1 years of relevant experience.
Regular work schedule is full-time, 37.5 hours per week, with a salary range of $32,799.98-$48,539.99 per year.
Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and comprehensive benefits with a recruiter.
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