Customer Service Representative

3 weeks ago


Huntington, New York, United States Hand & Stone Massage and Facial Spa Full time

About Us

At Hand & Stone Massage and Facial Spa, we strive to provide a tranquil and relaxing environment for our guests. Our team is dedicated to delivering exceptional service and ensuring a memorable experience for all who visit us.

The Role

We are seeking a highly motivated and personable individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for greeting guests upon arrival, assisting with check-in and pre-treatment forms, and providing exceptional customer service throughout their visit.

Key Responsibilities

  1. Greet guests upon arrival and check them in for their appointments
  2. Assist with filling out pre-treatment forms and ensure all necessary information is collected
  3. Provide exceptional customer service throughout the guest's visit, including answering questions and addressing any concerns
  4. Book appointments, make confirmation calls, and contact guests on our waitlist as needed
  5. Check guests out, ring up retail products, and book future appointments
  6. Educate and promote our membership program to guests

What We Offer

We are committed to providing a positive and supportive work environment, with opportunities for growth and development. As a Sales Associate, you can expect:

  • A flexible schedule that allows you to balance work and personal responsibilities
  • Education and training to help you learn more about your craft and advance in your career
  • Medical benefits and paid time off for eligible employees
  • A massage or facial each month to promote health and wellness
  • Discounts on retail products
  • Competitive pay with opportunities for commission on closed membership sales

Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • Ability to work a weekend shift and a mix of day/evening shifts
  • Knowledge of a booking system is a plus
  • Positivity and a contagious energy that rubs off on colleagues and guests alike

We Value Diversity and Inclusion

We are an equal opportunities employer and welcome applications from all qualified individuals. If you are a motivated and personable individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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