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Senior Service Operations Manager

2 months ago

New Braunfels, United States Briggs Industrial Solutions Full time

Briggs Industrial Solutions is in search of a Senior Service Operations Manager. Our organization is built on principles of safety, ethics, integrity, and respect, and we are dedicated to delivering exceptional service to our clients. As an employee-owned company, we emphasize customer satisfaction and the well-being of our workforce.

Position Title: Senior Service Operations Manager
Company: Briggs Industrial Solutions

Key Responsibilities:

  • Lead and oversee the Service Department personnel
  • Manage operational activities, focusing on financial outcomes, safety protocols, and client relations
  • Facilitate safety meetings and ensure adherence to safety regulations
  • Mentor and develop team members for professional growth
  • Oversee the maintenance of service vehicle fleet
  • Foster relationships with clients and manufacturers

Qualifications:

  • Bachelor's Degree or equivalent professional experience preferred
  • Minimum of 5 years in a management role within the forklift repair sector
  • Excellent communication and interpersonal abilities
  • Proficient in Microsoft Office Suite
  • Strong mechanical aptitude and technical expertise