Insurance Client Service Representative

6 hours ago


Mount Sinai, New York, United States Superior Insurance Partners LLC Full time

Job Title: CSR - Personal Lines Insurance

Job Description:

**About Us**

Superior Insurance Partners LLC is a rapidly growing insurance brokerage platform focused on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. We partner with leading independent insurance agencies in the Midwest and Eastern US to create a highly tailored plan for each agency to help them achieve their goals.

**Our Mission**

Our mission is to improve the lives of our agency partners by providing customized resources, including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. We align our agency partners through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across our shared platform.

**Job Summary**

We are seeking a motivated and enthusiastic individual to join our team as a CSR - Personal Lines Insurance. As a key member of our team, you will be responsible for building relationships with clients, collaborating with the sales team to achieve goals, and constantly seeking improvement to demonstrate the value Superior Insurance Partners can provide.

**Key Responsibilities**

* Effectively manage a high volume of incoming calls to identify and assess client needs to achieve satisfaction
* Quoting, endorsements, certificates, and contribute to the renewal process
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions/alternatives within the time limits, and follow-up to ensure a resolution
* Keep records of customer interactions, process customer accounts, and file documents

**Requirements**

* Minimum of 2 years client service experience working in insurance
* Property and Casualty Insurance License
* Experience with Applied EPIC a plus
* Proficiency in Microsoft Office

**What We Offer**

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and enthusiastic individual who is passionate about building relationships and providing excellent customer service, we encourage you to apply for this exciting opportunity.



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