Law Firm Technology Support Professional

4 days ago

Cleveland, Ohio, United States True North Consultants Full time
Job Overview
In this exciting role, you will be responsible for providing technical support and guidance to our clients on their billing systems. As a Law Firm Technology Support Professional at True North Consultants, you will have the opportunity to work with a variety of technologies and contribute to the development of our company's expertise in the field.

About the Position:
This position requires a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and organized individual with a passion for problem-solving, we encourage you to apply.

Key Responsibilities:
  • Maintain positive internal customer relations while providing technical advice as first-tier support for user questions.
  • Researches and resolves client issues and discrepancies with software, reports, and billing processes.
  • Analyze and troubleshoot technical issues and provides recommendations while collaborating with Information Services for resolution.
  • Assist in training for all newly deployed software and provide ongoing support after go-live.
  • Work with stakeholders across departments on issues or suggested changes in policies and procedures.
  • Other duties as requested and assigned.

Requirements:
  • Bachelor's degree preferred and a minimum of three (3) years of experience in a similar role in a law firm.
  • Experience with legal software, Aderant or Elite 3E highly desired.
  • Excellent written communication skills.
  • Excellent interpersonal communication skills, with the ability to provide the best customer service possible to attorneys, clients, and staff.
  • A strong client service approach and demonstrated ability to develop and convey recommended solutions to clients to resolve issues.
  • High level of proficiency with Microsoft Office, including advanced Excel skills.
  • SQL and/or Power Automate is a plus.
  • A background with data analytics a plus.
  • Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines; ability to work under pressure in a fast-paced environment with demanding individuals.
  • Possess a strong desire to learn with the ability to quickly learn new technologies and solutions.

Salary Range: $80,000 - $100,000 per annum

Our Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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