Loss Draft Escalation Specialist

5 days ago


Daytona Beach, Florida, United States Proctor Loan Protector Full time
Job Title: Loss Draft Escalation Specialist

At Proctor Loan Protector, we are committed to providing exceptional customer service and resolving complex issues in a timely and professional manner. As a Loss Draft Escalation Specialist, you will play a critical role in de-escalating borrower calls and resolving issues related to loss drafts.

Key Responsibilities:
  • De-escalate borrower calls and resolve issues related to loss drafts
  • Work in a call center environment to resolve complex issues
  • Monitor and respond to incoming emails and voicemails
  • Document claim activity in the loss draft module
  • Order inspections for claims and request disbursements for ongoing claims
Requirements:
  • High School Diploma/GED
  • Property claims experience
  • Experience in de-escalating calls and resolving issues reported by the borrower/contractor
  • Strong analytical skills and attention to detail
  • Excellent communication and customer service skills
Preferred Qualifications:
  • Bachelor's degree in a business or financial related discipline
  • Insurance/Mortgage Servicing knowledge
Physical Requirements:
  • Repetitive motion and manual dexterity for use of a keyboard, mouse, and telephone
  • Sedentary position with ability to sit for 7-8 hours per day

We are an Equal Opportunity Employer and welcome diversity in our applicants. If you are a motivated and customer-focused individual with a passion for resolving complex issues, we encourage you to apply for this exciting opportunity.


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