Restaurant Operations Manager

3 weeks ago


Los Altos, California, United States Capriotti's Sandwich Shop Full time

General Manager Job Summary

At Capriotti's Sandwich Shop, we're looking for a talented General Manager to join our team. As the face of our company, you'll be responsible for providing Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, and all food fresh in a clean environment.

Key Responsibilities:

  • Builds teams by identifying, recruiting, and hiring the best talent pool and utilizes good performance management strategies to retain talent.
  • Coaches, develops, and motivates the shop's Team Members by following Capriotti's training standards.
  • Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale.
  • Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
  • Responsible for cash management and bank deposits.
  • Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
  • Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
  • Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
  • Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.

Requirements:

  • Service Orientation – Actively looks for ways to help others.
  • Time Management – Demonstrates ability to multi-task; can remain 'hands-on' during a busy shift without losing focus on the guest, product quality, and team performance.
  • Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

About Capriotti's Sandwich Shop

We are a dynamic, Fast Casual restaurant company with over 100 shops, with an aggressive growth plan. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.



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